Pulling Call Manager Logs from RTMT and Reviewing in TranslatorX

Pre-Requisites

• Have a valid login to the CUCM cluster
• Have RTMT downloaded (available from CUCM Web GUI > Applications > PlugIns)
• Have TranslatorX downloaded (http://translatorx.org/downloads.html)

Purpose

• To pull diagnostic logs from Call Manager
• To review the Call Manager logs within RTMT
• To accurately diagnose multiple failures including:
  • Call Failures
  • Phone Registration Failures
  • 1-way audio

Pulling Logs From Call Manager – Step by Step

• Log into RTMT using your web GUI credentials and click OK.

• On the left hand side, click on the Trace & Log Central tab
• Double click on the “Collect Files” tab

• Check the checkbox next to “Cisco Call Manager” for “All Servers” then click Next

• Continue clicking next until you reach the “Collection Time” and “Download File Option” settings
  • Change the “Reference Server Time Zone” to the timezone of the publisher
  • Change the date/time to the time in which the issue occurred
    • If the issue was recreated recently, you can use the “Relative Range” radio box and choose for the previous 5 minutes or something to that nature.
  • Change the Download File Directory to wherever you want to save the logs
• Click Finish

Reviewing the Logs in Translator X – Step by Step

• Open Translator X
• Drag and Drop the entire folder of logs into the TranslatorX program
  • This will take 30 seconds to a few minutes to open depending on the size of the logs
• Click the “Call List” button at the top
• Enter either the Calling or Called Number

• Now that you’ve found the call, click on it to Highlight the call
  
  
• Press the “Generate Filter” button inside the “Call List” window
  
  
  
• Go back to the main TranslatorX window
  • Click “Generate Diagram”
    
    
    
• Use this graphical Diagram to further diagnose the issue. 
  • NOTE:  Error codes such as 503 Service Unavailable and 404 Not Found are bad.
  • A normal call should setup like the following (See the call leg between CUCM and SME)
    • INVITE
    • 100 Trying
    • 180 Ringing / 183 Session Progress
    • 200OK
    • ACK
    • BYE
    • 200OK

See below for “Call Flow Sequence Diagram”