Webex Contact Center – Connect to External Database via HTTP GET with Mock API

Overview Webex Contact Center has the ability to easily connect to third party databases that are on the internet, parse the data, and store it as a variable in your flow. This can be useful for intelligent routing scenarios, customer experience improvements, and personalized touches. Some examples of how this data can be used: This process uses a mock database, …

The Real Cost of IT Downtime

Real Cost of IT Downtime

In the rapidly evolving digital world, small businesses, especially in manufacturing sectors, face significant challenges due to IT downtime. Proactive IT monitoring for small businesses is crucial in addressing these issues, providing a solution that ensures operational continuity, reliability, and efficiency. This approach not only mitigates the real costs associated with IT downtime but also positions small businesses for success …

Set Webex Meeting PMR PIN with Webex XML API

A user’s PIN is one of the few things that cannot be set via Webex Control Hub or bulk admin. Learn how to use Webex XML API to update a user’s PIN which can be helpful during a mass rollout.