Intune – Deploy & Update M365 Apps

Introduction This guide will provide you with steps to deploy and provide new updates to M365 apps to all enrolled Windows 10/11 devices in your organization via configuration profiles in Intune. This process is typically used to ensure all users have the latest M365 app updates and features. Deployment Office Customization Tool We will be utilizing the M365 apps admin …

How to Configure Autopilot – Microsoft Intune

Introduction This guide will provide you with steps to deploy and enroll Windows devices through Autopilot. This process is typically used to customize the out-of-box experience (OOBE) for users.  Accessing Windows Autopilot Please follow the steps below and use the reference article in the next section if any issues arise. Autopilot Devices Instructions for manually importing devices to Autopilot may …

Microsoft Teams – Unassigned Number Policy

Introduction Master the setup of an unassigned number policy in Microsoft Teams with our comprehensive guide. This guide will provide you with steps to create an unassigned number policy in Microsoft Teams both in the admin portal and via PowerShell. This process is typically used for directing how calls to an unassigned number range should be routed. The call can …

Webex Contact Center – Connect to External Database via HTTP GET with Mock API

Overview Webex Contact Center has the ability to easily connect to third party databases that are on the internet, parse the data, and store it as a variable in your flow. This can be useful for intelligent routing scenarios, customer experience improvements, and personalized touches. Some examples of how this data can be used: This process uses a mock database, …

The Future of IT Support: Emerging Technologies and Trends

The IT landscape is evolving at breakneck speed. Small and mid-sized businesses (SMBs) face a constant barrage of new technologies and trends, making it challenging to keep pace. But staying ahead of the curve is crucial for maintaining operational efficiency and a competitive edge. Let’s explore the exciting future of IT support, highlighting key trends and technologies that will fundamentally …

Microsoft Intune – Restricting USB Storage Devices

Introduction This guide will provide you with steps to completely block read, write, and access to all USB storage devices via Intune. Please reach out to us for a more customized policy that can include whitelisted devices, customized reporting, and more. This process is typically used for data loss prevention (DLP) and can help prevent malicious attacks on your organization. …

Microsoft Intune – BitLocker Deployment

Introduction This guide will provide you with steps to how to configure and deploy a Windows BitLocker policy through Microsoft Intune. BitLocker is a full volume encryption feature which helps address the threats of data theft or exposure from lost, stolen, or inappropriately decommissioned devices. BitLocker can be deployed through Microsoft Intune which is a cloud-based endpoint management solution. Recovery …

Microsoft Entra ID – Configuring Conditional Access

Introduction This guide will provide you with steps to create a custom conditional access policy for your organization. Conditional access policies can be thought of as IF/THEN statements. IF the assignment is true/false THEN allow/deny access control. Conditional access policies are a great way to enforce This process is typically used to block or grant access to specific resources based …

Cybersecurity Solutions for Remote Work: Best Practices

The shift towards remote work, particularly in law firms and manufacturing companies, has transformed the modern workplace. This trend brings flexibility and continuity but also heightens the need for robust cybersecurity solutions. Ensuring secure remote environments is crucial for safeguarding sensitive client data and proprietary software. Covene stands out as a leader in providing these essential protections, leveraging its extensive …

Optimizing Small Business IT with Tailored Monitoring Solutions: A Covene Guide

In todayʼs fast-paced business world, managing complex IT infrastructures is a significant challenge for small businesses. The demand for efficient, secure, and scalable IT solutions is critical. Covene steps in with its Tailored IT Monitoring Solutions, providing a customized approach to IT management. This strategy is specially designed to meet the diverse needs of small enterprises, including law firms and …